Privacy & Policy

At Cycle Africa Bikes, we are committed to protecting your privacy and ensuring that your personal information is secure. This privacy policy outlines how we collect, use, and protect your data when you engage with our website, purchase products, or communicate with us.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal Information: Your name, email address, phone number, shipping address, and payment details when you place an order.
• Account Information: Login credentials if you create an account with us.
• Purchase Information: Details about the products you’ve ordered, including bikes, accessories, or spare parts.
• Communication Data: Information from customer service inquiries, feedback, or messages.
• Browsing Information: IP addresses, browser type, and browsing activity through cookies and analytics tools.

2. How We Use Your Information

The information we collect is used in the following ways:

• Order Processing: To complete and ship your purchases.
• Customer Support: To assist with inquiries or issues you may have.
• Marketing & Promotions: To send product updates, offers, and newsletters if you opt in.
• Website Improvement: To analyze browsing behavior and improve user experience.
• Legal Compliance: To meet any legal obligations, including preventing fraud or complying with regulations.

3. How We Protect Your Information

We employ the following measures to protect your personal information:

• Secure payment processing through encryption.
• Regular security audits and updates to safeguard our system.
• Restricted access to personal information to authorized personnel only.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following situations:

• Service Providers: We may share your data with trusted third-party partners (e.g., shipping companies, payment processors) to fulfill your orders.
• Legal Requirements: We may disclose information if required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your shopping cart, and analyze website traffic. You can control or disable cookies through your browser settings.

6. Your Rights

You have the right to:

• Access: Request the information we hold about you.
• Correction: Correct any inaccuracies in your personal information.
• Deletion: Request that we delete your personal information where applicable.
• Opt-Out: Unsubscribe from marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices. Any updates will be posted on this page with the effective date.